Privacy Policy

Last updated: 21 October 2026

This policy explains how Soance Innovations LLP (“Soance”, “we”, “us”) handles information in the Chapter Companion mobile application for iOS and Android.

Information handled by the app

• Member and chapter information: names, business details, profession, category, roster email addresses, phone numbers, profile images, chapter information, asks, gives, and event information contained in an imported or synced chapter roster.
• Account information: your sign-in email, authentication identifier, registration and approval details, optional State and District, and any member record linked to your account. Registration collects your date of birth. The full date is available only to you and authorized administrators; chapter birthday features use its month and day without disclosing your birth year.
• User-created content: 30-second presentations, notes, weekly history, One-to-One plans, uploaded logos, profile media, connections, ratings, testimonials, messages, referrals, meeting bookings, and chapter community content such as updates, replies, polls, invitations and birthday wishes.
• Places and support: profile addresses, country and regional details, meeting venues and any map coordinates you choose to save, plus reports, support requests, blocking preferences and account deletion requests.
• Files: roster PDFs selected by a user and member images extracted from those PDFs.
• Purchase information: subscription status and store transaction identifiers supplied by Apple or Google. We do not receive or store full payment-card details.
• Optional AI content: when you request AI drafting or use Chapter AI, your request and the relevant worksheet or authorized business-profile context are processed through our managed OpenAI service. Chapter AI does not include member phone numbers, emails, private notes or personal planners in its retrieved business-profile context. You do not need to provide a personal provider API key.
• Notifications and service activity: device push tokens, device/platform details and delivery records support account notifications, requests, bookings and social activity. Account activity and security records help operate and protect the service.

How information is used

We use this information to provide roster access, identify eligible members, sync chapter data, display member profiles, save user-created work, generate requested documents, restore subscription access, provide optional AI-assisted drafting, maintain security, and support the service.

Local processing and permissions

Roster parsing and portrait extraction occur on the device. The app may request access to files or photos when a user selects a roster, logo, image, or video. Microphone and speech-recognition access is used only when the user activates voice input. These permissions can be changed in device settings.

Cloud services and sharing

Cloud roster, account and synced content are processed through Supabase infrastructure. Subscription purchases are processed by Apple App Store or Google Play. Requested AI generation uses our managed OpenAI service. Push notifications use Firebase Cloud Messaging and, on Apple devices, Apple Push Notification service. Device notification permission can be changed in system settings.

Profiles, recommendations, testimonials and social activity are visible to eligible app members according to their access rules. Community updates are scoped to your approved chapter. Messages and direct planner attachments use their recipient access rules. If you choose to publish a protected planner web link, anyone with that link and its passcode can view the shared snapshot until you revoke it. Review content and its audience before sharing. We share information as needed to provide these functions, comply with law, protect users and the service, or follow your direction. We do not sell personal information.

Storage, security, and retention

The app is local-first. Imported files, extracted images, notes, and plans are stored on the device unless a cloud-sync feature is used. Cloud roster files are stored in access-controlled storage. We use reasonable administrative and technical safeguards, but no storage or transmission system is completely secure. Information is retained for as long as needed to provide the service, satisfy legal obligations, resolve disputes, and enforce agreements.

Your choices and deletion

Users can remove local app data by using the app’s logout-and-clear action or by deleting the app. This does not by itself delete a cloud account. To request deletion of your sign-in account and associated account data inside the app, open Settings → Branding → Safety and account deletion → Request account deletion and confirm. If you are still completing registration, waiting for approval, or shown an account or subscription access screen, use its safety icon to open the same controls. Administrators process requests within 30 days and send a completion confirmation to your registered email address. The app shows your submitted request status. A chapter-supplied roster record is managed separately from the sign-in account; you can also request its removal through info@soance.com.

Store subscriptions can be managed in the user’s Apple or Google account. Account deletion does not cancel store billing, so cancel any renewal through the relevant store. To request access to, correction of, or deletion of cloud account data outside the app, email info@soance.com. We may need to verify the request. Some records may be retained where needed for legal obligations, security, disputes or the rights of other participants.

Children

Chapter Companion is intended for adult business-networking members and is not directed to children under 13.

Changes

We may update this policy as the app or legal requirements change. The “Last updated” date will identify the current version.

Contact

Soance Innovations LLP
Email: info@soance.com
Website: www.soance.com